Task: Obtain Service Engagement Change Approval

Gaining Capgemini and Client approval for a Service Engagement Change must be completed before the implementation of the Service Engagement Change commences. A review of the proposed solution, impact assessment, recommended plan, approach, revenues and costs will be completed by Capgemini and relevant parts jointly with the Client. If the Service Engagement Change is agreed, the relevant actions should be launched according the agreed plan.

The Service Engagement Manager is responsible for ensuring that the proposed solution, the results of the impact assessment and the recommended Service Engagement Change Plan to implement the Service Engagement Change are documented.

Once defined, these proposals should be reviewed with Capgemini Delivery Manager and then, if applicable, the Client to determine the next course of action, which could be to proceed with the implementation of the Service Engagement Change or to reject it. A solution may be rejected on the basis that the proposed solution is inappropriate as being potentially too costly, too complex, too risky or too time consuming or not generating the needed margin to implement.

If the approach is agreed, a Service Engagement Change must be signed off by Capgemini and if applicable the Client, as defined in the Contract or the Service Governance Plan (SGP), before the Service Engagement can start to introduce the Service Engagement Change. The rationale for any such decision, including any success criteria should be documented. The Service Engagement Change Log must also be updated to reflect the change in status of the Service Engagement Change.